Refund Policy

Subscription fees are paid by rental company users (Company Users) to access the DriveHive platform.

14-Day Money-Back Guarantee

If you are a new Company User subscribing to DriveHive for the first time, you may request a full refund of your first subscription payment within 14 days of the initial charge, provided that:

• Your account was created no earlier than 14 days before the refund request.
• You have not previously received a refund from DriveHive.
• Your request is submitted to support@drivehive.my with your registered email address and the reason for your request.

After 14 days, subscription fees are non-refundable. This includes partial months and unused days remaining in a billing cycle after cancellation.

Renewals and Billing Errors

If you were charged incorrectly due to a billing error on our part (for example, charged twice or at the wrong amount), we will issue a full refund of the erroneous charge. Please contact us within 30 days of the charge with evidence of the error.

Plan Downgrades

Downgrading to a lower plan takes effect at the start of your next billing cycle. No prorated refund is issued for the remaining period on a higher plan.

Plan Upgrades

When upgrading, you are charged the difference for the remaining days in your current cycle on a prorated basis. No refund is issued for previously paid amounts.

Suspension or Termination by DriveHive

If DriveHive suspends or terminates your account for a breach of our Terms of Service, no refund is issued. If we terminate your account for reasons unrelated to your breach (for example, we discontinue the service), we will refund a prorated amount for the unused period of your current subscription cycle.

DriveHive is a technology platform used by rental companies to manage their operations. When you make a booking payment or deposit through a DriveHive-powered rental storefront:

• Your payment is received by or on behalf of the rental company, not by DriveHive.
• Refund eligibility, timelines, and conditions are determined by the rental company’s own policies.
• DriveHive is not a party to your rental agreement and does not control the rental company’s refund decisions.

If you have a dispute about a rental refund or deposit, you should contact the rental company directly. DriveHive cannot override the rental company’s refund decisions.

Card Payment Refunds

Where payments are made by card on behalf of a rental company, the refund will be returned to the original payment method. Refunds typically take 5–10 business days to appear on your statement, depending on your card issuer. DriveHive does not control this timeline.

Manual Bank Transfer Payments

If you paid by bank transfer, refunds are arranged directly between you and the rental company. DriveHive does not facilitate or hold funds for bank transfer transactions.

Deposits

Vehicle deposits held through the Platform are governed by the rental company’s deposit policy, which should be disclosed to you before you complete the booking. Common deposit outcomes include:

• Refunded — deposit returned after vehicle inspection confirms no damage.
• Partially forfeited — portion retained to cover damage or outstanding charges.
• Fully forfeited — deposit retained in full where permitted by the rental company’s terms and applicable law.

DriveHive records deposit outcomes in the booking audit trail but does not make forfeiture decisions.

The following subscription-related payments are non-refundable under any circumstances:

• Subscription fees paid beyond the 14-day money-back guarantee window.
• Remaining days in a billing cycle after voluntary cancellation.
• Setup, onboarding, or professional services fees (if applicable).
• Subscription fees where the account was terminated for breach of Terms of Service.

To request a refund for a DriveHive subscription payment, contact us at:

Include your registered email address, the invoice or transaction reference, and the reason for the refund request. We will respond within 5 business days.

• Approved refunds for card payments are returned to the original payment method and typically appear on your statement within 5–10 business days.
• Refund timelines depend on your card issuer and bank and are outside DriveHive’s control once processed.
• We will confirm by email when a refund has been issued.

We may update this Refund Policy from time to time. Changes apply prospectively to payments made after the effective date of the updated policy. We will notify Company Users of material changes by email or through the Platform.