Subscription Policy

DriveHive offers three subscription plans:

• Starter — for small rental operators. Includes up to 10 cars, 1 branch, and 2 staff or admin users. Suitable for teams moving away from manual tracking.
• Business — for growing operators with multiple branches. Includes up to 50 cars, 5 branches, and 10 staff or admin users, plus maintenance tracking, fleet calendar, reports and analytics, notifications, audit logs, Website Builder, and WhatsApp integration.
• Enterprise — for large or custom fleet operators. Includes unlimited cars, branches, and staff, advanced reporting, priority support, and custom workflow options.

Feature availability by plan is described on the pricing page. We may update plan features from time to time with appropriate notice.

New Company User accounts begin with a free trial period. During the trial, you have access to the platform to set up your company, add vehicles, and explore features. The trial duration is shown in your admin dashboard.

At the end of the trial, your account enters a suspended state until you subscribe to a paid plan. No data is deleted during the suspension period while your account remains within the grace period shown in your dashboard.

A valid payment method is not required to start a trial. You will only be charged when you explicitly subscribe to a paid plan.

Paid subscriptions are available in three billing cycles:

• Monthly — billed every month on the subscription start date.
• 6-Month — billed every six months. Discounted effective monthly rate versus monthly billing.
• Annual — billed every 12 months. Best effective monthly rate.

All prices are in Malaysian Ringgit (MYR) and are shown inclusive of any applicable taxes unless otherwise stated. Current prices are listed on the pricing page and may be updated from time to time with 30 days’ notice to existing subscribers.

Subscription payments are processed by a third-party payment processor. DriveHive does not store your card number or full payment credentials.

Your subscription renews automatically at the end of each billing cycle using the payment method on file. You will receive an email receipt for each successful payment.

If a payment fails, DriveHive will retry the charge and notify you by email. Repeated payment failures may result in your account being suspended until the outstanding amount is settled.

Subscriptions auto-renew at the end of each billing cycle unless you cancel before the renewal date. You will receive a reminder email before each renewal. Cancelling before the renewal date stops the next charge. Cancellation after the renewal date will prevent the following cycle’s charge but the current period is non-refundable.

You can upgrade to a higher plan at any time from your billing dashboard. When you upgrade mid-cycle, you are charged a prorated amount for the remaining days in your current cycle at the higher plan rate. The upgrade takes effect immediately and you gain access to higher-plan features right away.

You can downgrade to a lower plan from your billing dashboard. Downgrades take effect at the start of your next billing cycle. You retain access to your current plan’s features until the end of the current period.

Before downgrading, check that your current usage (cars, branches, staff) does not exceed the limits of the target plan. If you exceed the lower plan’s limits, you will need to reduce your usage before the downgrade takes effect, or the downgrade may be blocked.

Each plan includes limits on the number of cars, branches, and staff or admin users:

• Starter: 10 cars, 1 branch, 2 staff/admin users.
• Business: 50 cars, 5 branches, 10 staff/admin users.
• Enterprise: Unlimited cars, branches, and staff/admin users (subject to fair use).

If you reach a plan limit, you will not be able to add more of that resource until you upgrade your plan or remove existing records within that category. DriveHive will display a clear message in the platform when a limit is reached.

You may cancel your subscription at any time from the billing settings in your admin dashboard. Cancellation stops future charges. Your account and data remain accessible until the end of the current paid period.

After the paid period ends, your account will enter a suspended state. During suspension, you cannot create new bookings or access the full platform, but your data is retained for a grace period to allow you to re-subscribe or export your data.

Refund eligibility on cancellation is governed by our Refund Policy.

DriveHive may suspend your account in the following circumstances:

• Payment failure after retry attempts.
• Breach of our Terms of Service or Acceptable Use policy.
• Subscription period ended without renewal.
• Account security concerns requiring investigation.

A suspended account cannot create new records or send notifications, but existing data is preserved. We will notify you by email and provide an opportunity to resolve the issue and restore access.

When your subscription is cancelled or your account is suspended:

• Your data (bookings, vehicles, customer records, reports) is retained for a minimum of 90 days following the end of the paid period.
• During this retention window, you may re-subscribe and regain full access to your data.
• After the retention window, DriveHive may permanently delete your company data. We will send a notice before deletion occurs.
• We do not currently offer a self-service data export tool. If you need a copy of your data before deletion, contact us at support@drivehive.my during the retention window.

DriveHive reserves the right to modify subscription plans, features, or pricing. We will provide at least 30 days’ written notice to existing subscribers before any price increase takes effect. Price changes apply at your next renewal after the notice period.

If you do not agree to the changes, you may cancel your subscription before the effective date of the change. Continued use of the Platform after that date constitutes acceptance of the new pricing.

For questions about your subscription, billing, or plan, contact us at: