Terms of Service

• “DriveHive”, “we”, “our”, “us” — the trading name of DRIVEHIVE TECHNOLOGIES (BRN: 202603171493 (NS0324741-A)), the entity operating the DriveHive platform.
• “Platform” — the DriveHive software, web application, APIs, and related services.
• “Company User” — a rental company that subscribes to DriveHive to manage its business, including the company owner, administrators, and staff.
• “Customer” — an individual who books a vehicle through a rental company that uses DriveHive.
• “You” — either a Company User or a Customer, depending on how you interact with the Platform.
• “Subscription” — a paid plan that gives a Company User access to the Platform for a defined period.
• “Content” — data, text, images, records, and other material submitted to or generated by the Platform.

These Terms apply to two groups:

Company Users

If you register a company account on DriveHive to manage a car rental business, you are a Company User. You are responsible for your subscription, your team members’ use of the Platform, and the data you enter about your customers and vehicles.

Customers

If you make a booking through a DriveHive-powered storefront, you are a Customer. Your primary relationship is with the rental company, not with DriveHive. DriveHive processes your data on behalf of that rental company in accordance with our Privacy Policy and Data Protection Notice.

• You must provide accurate, complete, and current information when creating an account.
• You are responsible for maintaining the security of your login credentials. DriveHive is not liable for losses resulting from unauthorised access to your account due to your failure to keep credentials secure.
• Company Users must be at least 18 years old and have legal authority to enter into these Terms on behalf of the company they register.
• You must notify us immediately at support@drivehive.my if you suspect unauthorised access to your account.

As a Company User, you agree to:

• Use the Platform only for legitimate car rental business management.
• Obtain all necessary consents from your customers before entering their personal data into the Platform, in compliance with Malaysia’s Personal Data Protection Act 2010 (“PDPA”).
• Maintain a lawful basis for processing customer data through the Platform.
• Respond to data subject requests from your customers in a timely manner. DriveHive can assist in fulfilling access and correction requests where technically feasible.
• Not enter false, fabricated, or misleading records into the Platform.
• Ensure your staff members comply with these Terms and your own internal data handling policies.
• Not use the Platform in any way that violates applicable law, including consumer protection laws applicable to your rental business.

As a Customer, you acknowledge that:

• DriveHive is a technology platform, not a rental company. Your rental agreement is with the rental company, not DriveHive.
• Booking terms, vehicle conditions, rental pricing, deposit amounts, and refund policies are set by the rental company and are outside DriveHive’s control.
• Your personal data is collected and stored by DriveHive on behalf of the rental company as a data processor. Your rights regarding that data are described in our Data Protection Notice.
• Disputes about your rental, deposit, or vehicle condition should be addressed directly to the rental company.

Company Users access the Platform through paid Subscription plans. By subscribing, you agree to the billing terms set out in our Subscription Policy, which forms part of these Terms.

• Subscriptions are billed in advance for the selected billing cycle (monthly, 6-month, or annual).
• Payments are processed through our secure payment processor. DriveHive does not store card details.
• All prices are in Malaysian Ringgit (MYR) and exclude applicable taxes unless stated otherwise.
• Subscriptions automatically renew unless cancelled before the renewal date.
• Refunds are governed by our Refund Policy.

You must not use the Platform to:

• Upload, transmit, or store content that is unlawful, harmful, defamatory, obscene, or fraudulent.
• Gain unauthorised access to any system, network, or data.
• Interfere with or disrupt the Platform or its infrastructure.
• Reverse-engineer, decompile, or attempt to extract the source code of the Platform.
• Scrape, harvest, or systematically extract data from the Platform without our written consent.
• Resell, sublicense, or share access to the Platform with parties outside your registered company.
• Impersonate any person or entity or misrepresent your affiliation.
• Use the Platform in any manner that violates Malaysian law or regulations.

We reserve the right to suspend or terminate accounts that breach these restrictions without prior notice.

DriveHive and all software, design, trademarks, logos, and documentation associated with it are owned by DriveHive or its licensors. These Terms do not grant you any intellectual property rights in the Platform.

You retain ownership of all Content you submit to the Platform. By submitting Content, you grant DriveHive a limited, non-exclusive licence to host, store, process, and display your Content solely to provide the Platform services to you.

DriveHive processes personal data in accordance with our Privacy Policy and Data Protection Notice. These documents form part of these Terms and describe how personal data is collected, used, stored, and protected.

For Company Users, DriveHive acts as a data processor for customer personal data entered into the Platform. The Company User is the data controller for that data and is responsible for compliance with the PDPA in relation to their customers.

DriveHive aims to maintain high availability but does not guarantee uninterrupted access. We may perform scheduled or emergency maintenance that temporarily affects availability. We will endeavour to provide advance notice of scheduled downtime where possible.

We do not warrant that the Platform will be error-free or that all defects will be corrected. Your use of the Platform is at your own risk in relation to temporary unavailability.

To the maximum extent permitted by Malaysian law, DriveHive and its officers, employees, and agents are not liable for any indirect, incidental, consequential, special, or exemplary damages arising from your use of or inability to use the Platform, including loss of profits, loss of data, or business interruption.

Our total cumulative liability to you for any claim arising from these Terms or your use of the Platform shall not exceed the subscription fees paid by you to DriveHive in the three months preceding the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded or limited under applicable Malaysian law.

Company Users agree to indemnify and hold harmless DriveHive, its officers, employees, and agents from any claims, losses, damages, or costs (including reasonable legal fees) arising from: (a) your use of the Platform in breach of these Terms; (b) your failure to comply with the PDPA or other applicable laws in relation to your customers’ personal data; or (c) disputes between you and your customers.

By you

Company Users may cancel their Subscription at any time through the billing dashboard. Cancellation takes effect at the end of the current billing period. Access to the Platform continues until the period ends.

By DriveHive

We may suspend or terminate your account immediately if you breach these Terms, fail to pay subscription fees, or if required by law. We will provide notice where practicable. On termination, your right to access the Platform ceases and data handling follows our Subscription Policy.

We may update these Terms from time to time. Material changes will be communicated by email or through the Platform with at least 14 days’ notice before taking effect. Your continued use of the Platform after the effective date of revised Terms constitutes acceptance of the changes.

These Terms are governed by the laws of Malaysia. Any dispute arising from or related to these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

For questions about these Terms, contact us at: